Tag Archives: wlha radio

Here’s what makes me grumpy. People who know what’s good for you and you know exactly who I’m talking about. People who correct your language—like we were born knowing the difference between farther and further. People with unsolicited health information: “You need to add turmeric to your frosted flakes.” People who can fix your golf game: “Remember when putting, keep the ball close to the ground?” I have a theory that if we all did what we’ve been told throughout our lives it would be a pretty perfect place—so why […]

Online customer service has become as much of our lives as lawn care and parking—you know really important time-sucking stuff. But here’s what makes me grumpy. The recorded voice on the other end says, “While customer service is very important to us, all our operators are assisting other customers.” Translation? We’re too cheap to hire enough employees to do what we say we’re going to do. Why not come clean: “Hey sorry but we cant take your call for a variety of reasons, the IT guy’s sick, my brother-in-law is […]